Position Description
- The Head Operations will be responsible for effectively managing the day-to-day operations of our retail stores notional wide. Reporting into the BU Head, this role will serve as a key liaison between HO, vendors, and store teams, focusing on driving strategic alignment across all necessary teams. The Operations Director will identify opportunities that will drive the business and enable seamless operations.
- Propose and define new business solutions (new retail tools, activities, practices and processes)
- Align and optimize standards of operations (SOPs) and efficiency across current and new stores
- Support stores daily through troubleshooting, system compliance, transaction auditing and overall operations support & supply ordering
- Ensure standardization of current and new processes to achieve consistency across all stores
- Execute, instruct and communicate to all stores on procedural changes and new systems implementations
- Coordinate all activities to operationally prepare for store openings/renovations/relocation activities to ensure smooth opening and proper dissemination of information to key departments
- Collaborate with key business partners to provide operational support for company and retail initiatives
- Manage retail vendor relationships; ensure the best providers are in place through assessments, bidding, and through strong relationships
- Collaborate with other ralated team for new store opening
- Other responsibilities upon required by line manager
Requirements
- At least 5+ years of experience in a multi-store support role and in a fast-paced retail environment
- Demonstrated proficiency in Microsoft Outlook, Word, PowerPoint and Excel, with previous experience in SAP and other ERP software is a strong plus
- Experience managing all aspects of new store openings, pop-ups, relocations, etc.
- Experience in operational process improvement and leading structured change/improvement projects
- Extremely collaborative and enjoys working with all types of teams
- Both process oriented, flexible & has demonstrated ability to maintain composure in all situations
- Thrives in a changing, fast-paced environment
- A sense of urgency executing job responsibilities, prioritizing urgent and important work
- Effective communication skills with strong written, oral, and listening capabilities
- Flexible/comfortable with ambiguity, problem solving attitude
- Ability to travel
For a confidential discussion, kindly email Nhu Hau (Ms.) at hau.nguyen@ev-search.com
