Global Quality Manager

ROLES & RESPONSIBILITIES 

Role: Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies across all of the workcells. Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements. Review and promote improvement in customer metrics to ensure customer satisfaction. Act as a liaison between company sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed. Provide support and technical assistance to new facility and/or workcell startups. Provide mentoring and technical assistance to direct reports and company site Quality Managers and staff. 

• Typically reports to Management. Direct supervisor job title(s) typically include: Sr Global Customer Quality Director 

• Job is Individual Contributor (IC), not directly responsible for managing other employees. 

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES 

Recruitment and Retention: 

• Recruit, interview and hire Global Quality Engineers. 

• Communicate criteria to recruiters for Global Quality Engineers position candidates. 

• Coach Quality staff in the interviewing/hiring process. 

• Monitor team member turnover; identify key factors that can be improved; make improvements. 

 Employee and Team Development: 

• Identify individual and team strengths and development needs on an ongoing basis. 

• Create and/or validate training curriculum in area of responsibility. 

• Coach and mentor Quality staff to deliver excellence to every internal and external customer. 

• Create and manage succession plans for Quality function.  

Performance Management: 

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). 

• Solicit ongoing feedback from Business Unit, peers and team member on team member’s contribution to the team. 

• Provide ongoing coaching and counseling to team member based on feedback. 

• Express pride in staff and encourage them to feel good about their accomplishments. 

• Perform team member evaluations professionally and on time. 

• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. 

• Coordinate activities of large teams and keep them focused in times of crises. 

• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.  

Communication: 

• Provide weekly communication forum for the exchange of ideas and information with the department. 

• Organize verbal and written ideas clearly and use an appropriate business style. 

• Ask questions; encourage input from staff. 

• Assess communication style of individual team members and adapt own communication style accordingly. 

FUNCTIONAL MANAGEMENT RESPONSIBILITIES 

Business Strategy and Direction: 

• Know and understand the campus strategic directions. 

• Define, develop and implement a Quality strategy which contributes to the campus strategic directions. 

• Develop an understanding of the workcell business strategy as it pertains to Quality. 

• Provide regular updates to Business Unit on the execution of the strategy.  

Cost Management: 

• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems). 

• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value. 

• Provide feedback to peers on cost and cost trends. 

 Forecast Development and Accuracy: 

• Prepare timely forecasts for the department. 

• Compare forward forecast results to historical actual results for trend assessment and analysis. 

TECHNICAL MANAGEMENT RESPONSIBILITIES 

• Lead and coordinate the standardization of systems, procedures and practices across all of the workcells 

• Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirement. 

• Review and promote improvement in customer metrics to ensure customer satisfaction. 

• Act as a liaison between company sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed. 

• Provide support and technical assistance to new facility and/or workcell startups. 

• Review and promote improvement in customer metrics to ensure customer satisfaction. 

• Act as a liaison between company sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed. 

• Provide support and technical assistance to new facility and/or workcell startups. 

• Provide mentoring and technical assistance to direct reports and company site Quality Managers and staff. 

• Coach/Lead direct reports and workcell resources. 

• Ensure all sensitive and confidential information is handled appropriately. 

• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. 

• Comply and follow all procedures within the company security policy. 

• May perform other duties and responsibilities as assigned. 

JOB REQUIREMENTS 

Knowledge Requirement: 

• Bachelor’s Degree in Engineering or Business Management or equivalent education and training 

• Strong knowledge of global and regional logistics operations and industry. 

• Strong knowledge of international direct and indirect taxes as well as global customs regimes.  

Experience Requirement:  

• 6 to 8 years experiences in a relevant quality position or equivalent external work experience, including at least 5 years experiences in a supervisory or management role within an accounting department.  

Skill Requirement 

• Advanced PC skills, including training and knowledge of company’s software packages in an integrated system such as SAP. 

• Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs. 

• Strong and convincing communication skills. 

• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.  

• Ability to write reports, business correspondence, and procedure manuals.  

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

• Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets. 

• Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint. 

Other Requirement 

• Regular business hours. Some additional hours may be required. 

• Travel requirements: Domestic and/or International: Up to 20% 

• Climate controlled office environment during normal business hours. 

• Based in HCM but depending on the situation, can work in Pune.  

For a confidential discussion, kindly contact Khang Phung _ Harvey (Mr.) at number +84 90 666 3105 or email Khang.phung@ev-search.com