Customer Service – (English – Mandarin) or (English - Japanese)

Company: US Co., packaging function
Location: Long Hau Industrial Park, Long An
Transportation: Have car to pick up from HCM and other provinces
Working day: Mon – Fri, 8h -16h30

Key Roles and Responsibilities:
- To  response  and  ensure  the  customer enquiries  and  requests are addressed  in  a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according  to  the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To  assist  and  back  up  other  team  members  and  provide  supports  and  report  to Supervisor
Qualification and Skills Requirements:
- Bachelor’s degree.
- Strong written, verbal skills in English-Chinese or English - Japanese bilingual
- Understanding  of  applicable  computer  systems,  such  as  Microsoft  Office,  Lotus Notes, and function specific software.
- Excellent customer service skills.
- Strong presentation experience and skills.

Pls send CV to Ms Jenny/ Thu via email: thu.nguyen@employmentvietnam.com, and contact +84 28 3910 0027 ext 116 Or my cellphone 0909623466 for further details

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