Company: US Co., packaging function
Location: Long Hau Industrial Park, Long An
Transportation: Have car to pick up from HCM and other provinces
Working day: Mon – Fri, 8h -16h30
Key Roles and Responsibilities:
- To response and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Supervisor
Qualification and Skills Requirements:
- Bachelor’s degree.
- Strong written, verbal skills in English-Chinese or English - Japanese bilingual
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service skills.
- Strong presentation experience and skills.
Pls send CV to Ms Jenny/ Thu via email: firstname.lastname@example.org, and contact +84 28 3910 0027 ext 116 Or my cellphone 0909623466 for further details