Work location: Ho Chi Minh, Viet Nam
Key Accountabilities
- Receive/respond customers' inquiries via calls and/or emails for banking services & transactions & communicate with internal related teams/departments to handle customer's demands promptly.
- Guide and check customer's application related to bank account/service/transactions.
- Professionally represent the bank's image and efficiently liaise with other departments to deliver the best of banking products and services to Japanese and MNC clients (Taiwanese, Thai, Singapore, Korean…) of the Bank.
- In charge of credit related transactions (loan, L/C, LG …) for:
- Credit limit control.
- Loan disbursement process.
- Loan pricing process: Involve in the process of customer's FX/Time Deposit/Loan pricing and contact customers for pricing confirmation.
- Daily monitor the maturity of TDC & credit related transactions. Support RMs to send the maturity lists to customers and closely follow up and remind customers for loan application, repayment funding or LC settlement on due.
- Be the core linkage between RMs & other Teams/Departments to ensure customers' daily transactions and requests be solved smoothly and timely, especially a proper back-up when RMs are out of office for customer visit.
- Involve in KYC process to identify customer's profile required as a global bank & regulations.
- Ensure the filing control of necessary documents related to Business Promotion Dept.
- Other tasks as assigned by DH/Team Head
Requirements
- Minimum 3 years of experience in banking, especially in the same job area
- Fluent in English. Ability to speak Chinese or Japanese is an advantage
- Strong leadership skill, good sense of teamwork and responsibility
- Customer-oriented and great problem solving skills
- Capable of adapting to changes and multitasking
- Proficient at Office365 applications (Word, Excel, Access)
Interested candidates can contact Ms. Thien Huynh via mobile phone (0342 326 495) or via email at thien.huynh@employmentvietnam.com for a confidential discussion.
